LG&E and KU are warning customers of scammers posing as company representatives in order to gather personal information.
In a release from the company, they say scammers may contact customers through Facebook, claiming they are an employee. Some may ask to pay a bill over the phone or in person, others may offer to help pay their bill, while others may threaten to disconnect electric or natural gas service.
LG&E and KU say they will never contact a customer and demand payment, ask for a credit or debit card number, or other personal identification. They are asking customers who receive a suspicious phone call, social media message, email, or letter to call the utility company first to ensure the communication was legitimate.
